Video CIP · Queue + QC
RBI Master Direction §18 · live cases · officer roster · 2% QC sampling · 10-year recording retention
42
In queue
18
Live now
2,847
Completed · 30d
94.2%
Approval rate
11.4 min
Avg call time
57
QC sample · 30d (2%)
Case queue · live
| Case ID | Customer | Product | Amount | Risk | Status | Officer | Waiting | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| No VCIP sessions queued | |||||||||||||||||||
Officer roster · live
No VCIP officers configured yet · invite officers via Tenant → VCIP Training to populate.
QC sampling · last 7 days (2% mandate)
| Case | Original officer | QC reviewer | Original verdict | QC verdict | Match? | Action |
|---|---|---|---|---|---|---|
| No QC samples yet · auto-populates as VCIP cases complete. | ||||||
QC compliance: 0 sampled / 0 completed · RBI minimum 2% required when cases > 0
Recording compliance
| Metric | Value | Target | Status |
|---|---|---|---|
| Recordings stored (WORM) | 2,847 / 2,847 | 100% | ✓ 100% |
| Avg recording size | 148 MB | < 200 MB | ✓ within |
| Total storage used | 421 GB | S3 ObjectLock 10y retention | ✓ compliant |
| Merkle-anchored | 2,847 / 2,847 | 100% | ✓ 100% |
| Cross-region replication | ap-south-1 → ap-south-2 | Active | ✓ active |
| Oldest recording retention | 3 yr 2 mo | 10 yr min | ✓ on track |