Vendor SLA Breach Monitor
Real-time monitoring · auto-page on breach · vendor accountability dashboard · feeds /notifications + Slack + PagerDuty
177
Vendors monitored
174
Within SLA
3
Currently breached
7
Breaches this month
Active breaches · auto-page
🚨
Refinitiv WorldCheck · success rate 98.7%
Below 99.5% threshold · last 24h · 107 failed calls of 8,247 attempted · auto-failover routed 1,247 calls to OURS scrape · ₹9,976 vendor credit eligible
⏱
MCA21 V3 · p95 latency 1,847ms
Above 1500ms threshold · last 1h · 380 slow calls · auto-failover to Karza wrap activated · customers experiencing 12s longer business KYC
⚠
DigiLocker MeitY · 5xx burst
Last 30 min · 47 of 312 calls returned 503/504 · auto-failover to Signzy wrap · gov-side outage probable
Resolved this month · 4
| Date | Vendor | Type | Duration | Customer impact | Credit | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| No SLA alerts | |||||||||||||||||||
Alert routing
In-app feed
Email · ops@zyroai.com
Slack · #kyc-alerts
PagerDuty (high only)
SMS · high only
WhatsApp · founders
SLA thresholds (per vendor override)
Success rate floor99.5%
p95 latency ceiling1500 ms
5xx burst window30 min · 10%
Auth failure consecutive5
Failover cool-off30 min
Severity rules
Auto-failover triggeredHIGH
Customer-impact >1%HIGH
Vendor > 1hr breachMEDIUM
Standby vendor breachLOW
Cost spike >15% MoMMEDIUM
Vendor accountability · service credits
This month: ₹17,500 credits claimed across 4 vendors
YTD: ₹89,400 recovered · 23 breach incidents