DPDP Act 2023 · Section 13
Grievance Officer
If our Data Protection compliance falls short, raise a grievance here. Response within 7 working days.
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Grievance Officer · ZyroAI
Designated under DPDP Act 2023
📧 grievance@zyroai.com · 📞 +91 80 XXXX-XXXX (Mon-Fri · 10:00-18:00 IST)
Languages · English · Hindi · Kannada
Appointment of a permanent Grievance Officer is in progress. Email grievance@zyroai.com is monitored daily by founding team during the transition.
What this office handles
- Refusal or delay in fulfilling DPDP rights (access · correction · erasure)
- Complaints about data accuracy or processing lawfulness
- Suspected breach reports from data principals
- Consent-related disputes
- Children-data complaints (under 18 · DPDP Sec 9)
- Cross-border transfer concerns
SLA · response timeline
| Stage | Time |
|---|---|
| Acknowledgement of receipt | 24 hours |
| Initial response · root cause | 3 working days |
| Final resolution | 7 working days (15 if complex) |
| Closure intimation | 1 working day after resolution |
If unresolved · escalation
1
Internal escalation · CEOEmail ceo@zyroai.com · 5 working days response
2
Data Protection Board of IndiaFile complaint at dpb.gov.in · empowered under DPDP Sec 28
3
Consumer Forum · Civil CourtStandard Indian legal remedies
Submit a grievance · quick form
Transparency
Monthly aggregate complaint statistics (no PII) are published at /transparency for public accountability.